[HBR] Learn the Art of Effective Communication
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Learn the Art of Effective Communication
PRODUCTIVE BUSINESS DIALOGUE
Through interactive, real-world scenarios, you will practice shaping interactions that maximize learning and lead to better informed decisions.
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Have you ever been in a conversation that stalled when people could not move beyond defending their own opinions? Ever left a meeting thinking "this will never work"?
Organizations work primarily through conversations and relationships. And the quality of those interactions has a direct impact on business results. "Productive Business Dialogue," an engaging, interactive CD-ROM program from Harvard Business Publishing, provides a framework for improving your ability to craft conversations that are fact-based, that minimize defensiveness, and that draw out the best thinking from everyone involved.
Master these essential communication skills and you will see immediate results.
"Productive Business Dialogue"'s fast-paced, interactive format and expert content, based on the research and writings of Harvard Business School Professor Chris Argyris and Peter Senge, will help you refine and effectively communicate your ideas, make decisions, and get the action you want. In just 1 to 3 hours you will:
* Understand why what seems obvious to you may not be obvious to others.
* See how to use the Ladder of Inference model that helps thinking proceed from available data to select data to interpret data to draw conclusions.
* Learn the difference between what are and are not data.
* Improve the quality of your "advocacies" and "inquiries".
Through hands-on, real-world scenarios, you will practice shaping interactions that maximize learning and lead to better-informed decisions. You will learn to understand, refine, and communicate your reasoning; uncover and clarify the thought processes of others; and guide interpersonal discussions toward actionable outcomes. As a result, you will spend less time on unproductive interactions, run more effective meetings, and make better-informed decisions.
"Productive Business Dialogue" is sure to improve your ability to get the results you want from your day-to-day business conversations. Order today and see the difference it can make in your effectiveness as a manager and a leader.
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"Productive Business Dialogue" is yours for only $225* and comes with a 30-day money-back guarantee.
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http://link.email.hbr.org/r/556V/IS4IY/OJU6GE/9H8BO/T0QRK/U1/t